Questions about the playbook, your purchase, or the cleaning agency model — we're happy to help. We respond to every message within 24 hours on business days.
The fastest and most reliable way to reach us is directly by email. Whether you have a question before buying, need help with your download, or want to ask something about the content — this is the right place.
We respond to all emails within 24 hours. Emails sent on weekends are typically answered the following Monday morning.
If your question is specifically about your Gumroad order — payment confirmation, receipt, or re-downloading your files — you can also contact Gumroad directly at gumroad.com/support. They handle all payment processing and can resolve order-level issues quickly.
The Cleaning Agency Operating System is a 28-slide PDF and editable .pptx file covering everything needed to start, run, and scale a residential cleaning agency from zero — including hiring templates, a word-for-word phone script, pricing tables, and a $0 to $10K/month scaling roadmap. It's $97 one-time with a 30-day money-back guarantee. Full details are on the home page.
If you have a question that isn't answered there or in the blog, send us an email and we'll get back to you quickly.