The best way to reach us is directly by email:
What we can help with
- Purchase questions — issues with your download, missing files, or accessing your purchase
- Playbook questions — clarification on anything inside the course
- Technical issues — problems with the PDF or .pptx files
- Press and media — inquiries about the playbook or the cleaning agency model
Response time
We respond to all emails within 24 hours on business days (Monday–Friday). Emails sent on weekends are typically answered the following Monday.
Gumroad support
If your question is specifically about your Gumroad purchase — payment, receipt, or re-downloading your files — you can also contact Gumroad directly at gumroad.com/support. They handle all payment processing